Support Center

Helpful SW and Documents

• Remote Technical Assistance

  Remote Assistance allows our support team to connect to your computer over the Internet, view your computer screen, and use their keyboard and mouse to troubleshoot any issues you may be experiencing.

  Before using the Remote Assistance, it is important for you to know that we respect your privacy and security, and will keep your personal information completely confidential, as stated in our Privacy Policy.

  Choose your operating system:

  Windows operating system Mac OS X operating system

  1. 1Click the "Connect" button. Connect
  2. 2Press “Run” in the pop up window.
  3. 3Press “Run” in the second pop up window.
  4. 4Contact us at +36-1-8808-422 and provide our representative with the ID number which is displayed in the “Remote Support” window.

  1. 1Click the “Connect” button. Connect
  2. 2Download the TeamViewerQS.exe file.
  3. 3Click the TeamViewerQS Icon.
  4. 4Click the TeamViewerQS.app Icon
  5. 5Press the "Open" button.
  6. 6Contact us at +36-1-8808-422 and provide our representative the ID and password, displayed in the “TeamViewer Quick Support” window.

• Technical FAQ

  The information listed below will allow you to resolve common technical problems. If you are still unable to solve the problem, please E-mail us at support@iforex.com

  Please include your full name, telephone number and a short description of the problem.

  Possible technical problems:

  • How do I login to my account?
  • I forgot my password. How can I retrieve it?
  • How do I change my current password?
  • Can I trade on my mobile device?
  • Changing the date and time settings on my PC
  • I cannot see the charts. How do I solve this?
  • How do I read PDF files? I do not have Adobe Reader on my PC.
  • Clear your web browser's cache, cookies, and history
  • How do I clear cache on mobile devices?
  • How can I reinstall the mobile app?

  How do I login to my account?

  Open our Homepage. On the upper part of the screen, click on the 'Login' button and you will reach the Login page. Then, simply enter your username (email address) and password, and click on 'Login' to access the trading platform.

  I forgot my password. How can I retrieve it?

  1. Go to the iFOREX account login page
  2. Click the "Forgot Password" link below the login button
  3. Once you see the "Request a New Password" page, enter your username.
  4. After completing the required steps, you will receive a confirmation message and a confirmation email will be sent to you. Clicking the URL link will lead you to an iFOREX page where you will be requested to choose your new password.

  How do I change my current password?

  In order to change your current password:

  1. Login to your account
  2. Click on 'Change Password' in the 'My Account' tab of the menu bar
  3. Follow the instructions on the 'Change Password' page

  Can I trade on my mobile device?

  iFOREX offers an advanced mobile platform compatible with most smartphones and tablets. For the ultimate mobile trading experience, you're invited to download our innovative, free mobile trading apps.

  Look for iFOREX Trading on the App Store  or on Google Play.

  Changing the date and time settings on my PC

  In some cases, the local date and time settings on your PC might cause login issues. Here is a quick explanation of how you can check and change date and time settings (for Window users).

  1. Click on the clock located in your system tray
  2. Choose "Change date and time settings..."
  3. Choose "Change time zone..."
  4. Please follow the instructions and choose your current time zone (For example, the time zone for India is GMT+5:30)
  5. Click "OK"
  6. Click again on "Change time zone" and make sure it shows the correct time zone
  7. Try to login to the trading platform

  I cannot see the charts. How do I solve this?

  In order to see the charts, simply login to the FXnet platform. If you still can't see the charts properly, please contact us and provide the following information:
  * A screen shot of the error you see on your screen
  * Your browser type and version

  How do I read PDF files? I do not have Adobe Reader on my PC.

  If you have difficulties opening PDF files or if you do not have Adobe Reader installed on your PC, please read the following guide on downloading and installing Adobe Reader.

  Clear your web browser's cache, cookies, and history

  Please note: Clearing your web browser's cache, cookies and history may remove data such as saved passwords, address bar predictions, shopping cart contents, etc.
  While you should clear your web browser's cache, cookies and history periodically in order to prevent or resolve performance problems, you may want to record some of your saved information first.
  Details about browser cache, cookies and history:
  For desktop browsers, you can quickly open menus used to clear your cache, cookies and history. Simply ensure that the browser is open and then select and press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac). If this doesn't work, follow the appropriate instructions below.
  Note that if the instructions below don't exactly match what you see, you may need to update your web browser to the latest version.
  * If you don't see instructions below for your specific version or browser, search your browser's ‘Help’ menu for ‘Clear cache’. If you're unsure what browser version you're using, go to the ‘Help’ menu or your browser's menu and select ’About [browser name]’. If you don't see the menu bar on Internet Explorer and Firefox, press Alt.

  Chrome

  1. In the browser bar, enter:
     chrome://settings/clearBrowserData
  2. At the top of the ‘Clear browsing data’ window, click ‘Advanced’.
  3. Select the following:
     ‘Browsing history’
     ‘Download history’
     ‘Cookies and other site data’
     ‘Cached images and files’
     From the ‘Time range’ dropdown menu, you can choose the period of time for which you want to clear cached information. To clear your entire cache, select ‘All time’.
  4. Click ‘CLEAR DATA’.
  5. Exit/quit all browser windows and re-open the browser.

  Firefox

  1. From the ‘History’ menu, select ‘Clear Recent History’.
     If the menu bar is hidden, press Alt to make it visible.
  2. From the ‘Time range to clear’: dropdown menu, select the desired range; to clear your entire cache, select ‘Everything’.
  3. Next to ‘Details’, click the down arrow to choose which elements of the history to clear; to clear your entire cache, select all items.
  4. Click ‘Clear Now’.
  5. Exit/quit all browser windows and re-open the browser.

  Microsoft Edge

  1. Click the ‘Hub’ icon at the top right corner (it looks like a star with three horizontal lines).
  2. Click the ‘History’ icon (it looks like a clock), and then select ‘Clear all history’.
  3. Select ‘Browsing history’, then ‘Cookies and saved website data’ and then ‘Cached data and files’. Click ‘Clear’.
  4. After the ‘All Clear!’ message appears, exit/quit all browser windows and re-open the browser.

  Internet Explorer 11
  Note:
  On January 12th, 2016, Microsoft ended support for Internet Explorer versions prior to version 11 . UITS strongly recommends that you upgrade to a new operating system if your current system does not support Internet Explorer 11. If you experience difficulty with Internet Explorer, make sure compatibility mode is turned off.

  1. Select ‘Tools’ > ‘Safety’ > ‘Delete browsing history’.
     If the menu bar is hidden, press Alt to make it visible.
  2. Deselect ‘Preserve Favorites website data’, and select:
     ‘Temporary Internet files’ or ‘Temporary Internet files and website files’
     ‘Cookies’ or ‘Cookies and website data’
     ‘History’
  3. Click ‘Delete’. Once the process is complete, you will see a confirmation at the bottom of the window.
  4. Exit/quit all browser windows and re-open the browser.

  Opera

  1. From the ‘Opera’ menu, select ‘Settings’, then ‘Privacy & Security’ and then ‘Clear browsing data’.
  2. In the dialog box that opens, from the ‘Obliterate the following items from:’ dropdown menu, select ‘The beginning of time’.
  3. Select the following:
     ‘Browsing history’
     ‘Download history’
     ‘Cookies and other site data’
     ‘Cached images and files’
  4. Click ‘Clear browsing data’.
  5. Exit/quit all browser windows and re-open the browser.

  Safari 8 and later

  1. From the ‘Safari’ menu, select ‘Clear History’ or ‘Clear History and Website Data’.
  2. Select the desired time range and then click ‘Clear History’.
  3. Go to ‘Safari’ > ‘Quit Safari’ or press Command-Q to exit the browser completely.

  How do I clear cache on mobile devices?

  Android:
  You have two ways to clear cache: all of your app and web browser cache at once or on a per-app basis.

  1. Open the ‘Settings’ app.
  2. Tap on ‘Storage’ or ‘Storage & Memory’ (the wording differs on various Android version and devices).
  3. Tap on ‘Cached Data’, which displays the amount of cached data on your device.
  4. A popup will appear asking you if you want to ‘Clear cached data’. Tap ‘OK’ to clear all the cache on your device.

  Clearing a specific App Caches on Android
  You can clear the cache from your iFOREX app on your Android device’s browser.
  Simply:

  1. Open the ‘Settings’ app.
  2. Swipe down and tap on ‘Apps’.
  3. From the list of apps, tap ‘iFOREX'.
  4. On the app’s App Info screen, tap ‘Storage’.
  5. On the next screen you’ll see a button that says: ‘Clear Cache’. Tap it to clear the specific app’s cache.

  iPhone 
  Step 1: Delete the Safari cache
  Note: This will log you out of any websites you've signed into.

  1. Open the ‘Settings’ app and scroll down to the 5th group of options (with ‘Passwords & Accounts’ at the top). Tap ‘Safari’ at the bottom of this group.
  2. Scroll down and tap 'Clear History and Website Data'.
  3. Tap 'Clear History and Data'.

  Step 2: Clear app data
  Data stored by other apps can be cleared using the ‘Usage’ option under ‘Settings’.

  1. Tap ‘Settings’ > ‘General’ > ‘iPhone Storage’.
  2. At the bottom of the screen you'll see your apps, arranged by the amount of storage they take up. Tap on ‘iFOREX’.
  3. Check ‘Documents & Data’. If it's using more than 500MB, it's worth deleting and reinstalling the app to clear the space.
  4. Tap ‘Delete App’, confirm and then go to the App Store and download it again. This will be a “clean” install without the data and documents.

  Step 3: Free up memory by restarting your iPhone or iPad

  1. Hold down the power button (at the top or top-right of the device) until ‘Slide to power off’ appears. If you own an X-series iPhone, you'll need to hold down both power and volume up until the slider appears.
  2. Swipe the power off slider.
  3. Wait until the device has fully powered down, then press and hold the power button to turn on the iPhone again.

  
  Mobile browsers
  Android
  The steps to clear your cache, cookies and history may differ depending on the model of your Android device and your preferred browser. However, you should be able to clear your cache and data from your application management settings menu.

  1. Go to ‘Settings’ and choose ‘Apps’ or ‘Application Manager’.
  2. Swipe to the ‘All’ tab.
  3. In the list of installed apps, find and tap your web browser. Tap ‘Clear Data’ and then ‘Clear Cache’.
  4. Exit/quit all browser windows and re-open the browser.

  Chrome for Android

  1. Tap ‘Chrome menu’ > ‘Settings’.
  2. Tap ‘(Advanced) Privacy’.
  3. From the ‘Time Range’ dropdown menu, select ‘All Time’.
  4. Check ‘Cookies and Site data’ and ‘Cached Images and Files’.
  5. Tap ‘Clear data’.
  6. Exit/quit all browser windows and re-open the browser.

  Safari for iOS

  1. Open your ‘Settings’ app.
  2. Tap ‘Safari’.
  3. Tap ‘Clear History and Website Data ‘and confirm.
  4. Exit/quit all browser windows and re-open the browser.

  Chrome for iOS

  1. Tap ‘Chrome menu’ > ‘Settings’.
  2. Tap ‘Privacy’.
  3. Tap ‘Clear Browsing Data’.
  4. Choose the data type you want to clear.
  5. Tap ‘Clear Browsing Data’.
  6. Exit/quit all browser windows and re-open the browser.

  How can I reinstall the mobile app?

  Android devices

  1. On your Android phone open Google Play Store 
  2. Tap ‘Menu’  ‘My apps & games’  ‘Library’.
  3. Tap the app name.
  4. Tap ‘Uninstall’.
  5. Once it’s uninstalled, click ‘Install’ in order to restore it.

  iPhone devices

  1. Tap and hold the app to uninstall it. You will see all app icons start to shake.
  2. Tap ‘X’ in the corner of the app.
  3. Tap ‘Delete’.
  4. Press your device's ‘Home’ button to re-lock your screen.
  5. Launch the ‘App Store’ app.
  6. Tap your photo to launch your account.
  7. Tap ‘Purchased’.
  8. Search for the app and tap to install it.

   

  Additional information:

  1. If you wish to use iFOREX Online website contents, including currency rates, currencies conversion system, currencies outlook, charts or any other available information on our web site please submit your request to info@iforex.com and include your full name, telephone number and a short description of your request. We will reply to you as soon as possible.
  2. iFOREX does its utmost to ensure its clients with high standards which can be seen through our fast and effective courteous service. We are always delighted to hear your ideas of improvement. Even though we may not always be able to implement every idea in an immediate manner, we are still glad to examine them and add them- where applicable- to our R&D Plans. Kindly E-mail your ideas to us at support@iforex.com.

• System Requirements

  Web based trading platform Mobile Platform

  Minimum Requirements:

  Hardware:

  Operating Systems Supported:

  • Windows Vista (Sp2) Pro
  • Windows 7
  • Windows 8
  • Windows 10
  • Mac OS X v10.6 (aka "snow Leopard") or newer

  Browsers Supported:

  • Internet Explorer 11 or newer
  • Mozilla Firefox Latest Version
  • Google Chrome Latest Version
  • Safari 5.1.10 or newer

  Processor Speed: 1.8 GHz (Dual Core)
  Memory: 2 GB RAM
  Screen resolution: 1024x768
  Broadband Internet access and hardware

  Software Required:

  Silverlight, Adobe Flash Player, Adobe Reader required to run features and trading tools

  Recommended Requirements:

  Processor Speed: 2 GHz (Intel Core 2) or higher
  Memory: 4 GB RAM or higher memory
  Screen resolution: 1280x1024 or higher resolution
  High-speed Internet access

  Supported devices:

  Smartphones:

  • Samsung Galaxy S3, S4, S5, S6, S7, S8
  • iPhone 4S, 5, 6, 7, 8
  • Android and Tablet Devices with Android OS Version 5.x (Lollipop) and higher Version

  Tablets:

  • iPad 2, iPad 3
  • Galaxy Tab
  • Nexus

  Required Operating Systems:

  • Android OS version 5.x or higher
  • Apple iOS 9 or higher version

  Browsers:

  • Android Browser
  • Safari for iOS
  • Chrome
  • Dolphin
  • Firefox

  IMPORTANT NOTES

  • Mobile Trading Platform does not support 100% of the features offered in Web Trading Station and supported features may vary depending on device type and Mobile operating system.
  • Mobile Trading Platform device support is based primarily on operating system version. It may be possible for newer devices with unsupported operating systems to use the Mobile
    application, but they should not be considered supported configurations until the operating system version is listed as officially supported.
  • Mobile Trading Platform does not individually certify carrier / model / OS combinations. If device is considered as supported based on the requirements above and there is a
    compatibility problem, we will investigate the problem and resolve it as soon as possible.

  How to use Mobile Trading Platform:

  Go to trader.iforex.com from your smart phone or tablet and use your login details to start trading.

  *Mobile devices that are not supported (such as BlackBerry) will be redirected to the current iFOREX Web Platform.

• iFOREX Account Documentation

  • Trading Agreement
  • General Terms of Business

   

  Annexs

  • Disclaimer
  • Risk Warning

   

  Additional Documents

  • Business Hours
  • Execution Policy
  • Summary of the Conflict of Interest Policy
  • Complaint Handling Policy
  • Risk Assessment Policy
  • Collateral Security Notice
  • 2016 Disclosure Statement
  • List of Agents, Outsourced Activities and Intermediaries
  • List of Commissions
  • Information on leverage

   

  PRIIP KIDs

  • Commodity CFDs
  • Cryptocurrency CFDs
  • Currency CFDs
  • ETF CFDs
  • Index CFDs
  • Share CFDs

   

  Legal Archive

• Data Protection

  • Privacy Policy Disclosure
  • GDPR Request Form

• Useful Software

  • Adobe Acrobat

    Adobe Acrobat

    Adobe Acrobat Reader (pdf documents) Download